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Privacy Policy

IntroductionInformation We CollectUse of Your InformationDisclosure of Your InformationThird-Party WebsitesSecurity of Your InformationYour Rights Under POPIAChanges to This Privacy PolicyContact Us

Introduction

Effective Date: June 2024 | Last Updated: January 2026

CBOS (Pty) Ltd ("CBOS", "we", "us", or "our") is committed to protecting your privacy and processing your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website www.cbos.co.za (the "Site") or interact with our services. We comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws in South Africa.

Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the Site or provide us with your information. By using the Site, you consent to the practices described in this policy. 

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information (e.g., age, gender, hometown, interests), that you voluntarily provide when registering, contacting us, or participating in Site activities.
  • Derivative Data: Information our servers automatically collect, such as your IP address, browser type, operating system, access times, and pages viewed before and after accessing the Site.
  • Financial Data: Payment-related information (e.g., credit card details, card brand, expiration date) collected when you purchase, order, or request services from the Site. We use secure third-party processors for this and do not store full card details ourselves.
  • Tracking Technologies: We may use cookies, web beacons, pixels, and similar technologies to enhance your experience, analyse usage, remember preferences, and deliver targeted content. You can manage cookie preferences through your browser settings.

Use of Your Information

We use your information to provide a smooth, efficient, and customized experience, including to:

  • Create and manage your account.
  • Process transactions and send related confirmations, invoices, or updates.
  • Administer promotions, surveys, or contests.
  • Improve Site content, functionality, and usability.
  • Respond to inquiries, provide customer service, and send technical/support messages.
  • Monitor and analyse trends and usage.
  • Comply with legal and regulatory requirements.

Disclosure of Your Information

We may share your information in limited situations, including:

  • By Law or to Protect Rights: When required by law, legal process, or to protect rights, property, or safety.
  • Business Transfers: In connection with mergers, acquisitions, financing, or asset sales.
  • Third-Party Service Providers: With trusted providers for payment processing, data analysis, email delivery, hosting, customer service, analytics, or marketing assistance. These parties are contractually obligated to protect your information.
  • Marketing Communications: With your consent (which you may withdraw at any time), for marketing purposes as permitted by law.

We do not sell your personal information.

Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies.

Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security measures are completely impenetrable, and we cannot guarantee against all risks of interception or misuse.

Data Retention We retain your personal information only as long as necessary for the purposes outlined in this policy, to fulfil transactions, or as required by law. When no longer needed, we securely delete or anonymize it.

Your Rights Under POPIA

In accordance with POPIA, you have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate, incomplete, or outdated information.
  • Request deletion (erasure) in certain circumstances.
  • Object to or restrict processing in certain circumstances.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Regulator (www.inforegulator.org.za).

To exercise these rights, contact us using the details below. We will respond promptly and in line with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on the Site with a revised "Last Updated" date. Significant changes may be notified via email or prominent notice on the Site. Your continued use of the Site after changes constitutes acceptance.

Contact Us

If you have questions, wish to exercise your rights, or have comments about this Privacy Policy, please contact us at:

Email: [email protected] Address: CBOS (Pty) Ltd, 100 Edward Street, Bo Oakdale, Bellville, 7530

We act as the "Responsible Party" under POPIA.