Introduction
Effective Date: June 2026 | Last Updated: September 2026
CBOS (Pty) Ltd is the authorised South African reseller of Y Intelligence (Y-Institute), the AI knowledge and learning platform that answers your customers' and staff's questions over web chat, WhatsApp, Microsoft Teams and API, and builds courses, lessons and videos from your own content. All prices below are in South African Rand (ZAR), include VAT at the prevailing rate where applicable, and are billed by CBOS.
Plans
Every plan is billed monthly in advance, with no minimum term. You can upgrade at any time and cancel at any time.
| Personal | Pro | Team | Business | Scale | Enterprise | |
|---|---|---|---|---|---|---|
| Price per month | Free | R199 | R2 950 | R8 950 | R19 500 | Custom |
| Included credits per month | 1 000 | 10 000 | 30 000 | 100 000 | 400 000 | 400 000 or more |
| Users | 1 | Up to 5 | Unlimited | Unlimited | Unlimited | Unlimited |
| Knowledge storage | 1 GB | 5 GB | 25 GB | 100 GB | 250 GB | Custom |
| Custom tool connections | — | — | 2 | 6 | 15 | Unlimited |
| Web assistant | Yes | Yes | Yes | Yes | Yes | Yes |
| Your own WhatsApp Business number | — | — | 1 | 1 | 1 | Custom |
| Microsoft Teams | — | — | — | Yes | Yes | Yes |
| API access | — | — | — | Yes | Yes | Yes |
| How to buy | Sign up free | Card | Card or invoice | Card or invoice | Card or invoice | Agreement |
Course building, lesson authoring, image generation and avatar video are available on every plan and are paid for with credits. The Personal plan is free for as long as you like and is also the plan your workspace returns to if you cancel a paid plan, so nothing you build is ever lost.
How credits work
Credits are the single unit of usage on Y Intelligence. One credit costs R0.10 (ten cents). Every plan includes a monthly allowance of credits, and you can buy more at any time. The Platform deducts credits only when it does work for you: answering a question, running a conversation, generating an image, authoring a lesson or rendering video. Reading, editing and managing your content costs nothing.
Typical credit costs are shown below. The application shows you the estimated cost of an action before you run it, and your wallet shows exactly what was deducted afterwards. Actual deductions reflect the work actually performed, so a short question costs less than a long one.
| Action | Typical credits | Typical cost |
|---|---|---|
| A question answered (web chat, WhatsApp or Teams) | 2 | R0.20 |
| A full conversation resolved | 25 | R2.50 |
| An image generated | 50 | R5.00 |
| A lesson authored from your content | 150 | R15.00 |
| A minute of avatar video rendered | 540 | R54.00 |
| A full course drafted | 2 500 | R250.00 |
Credit rules
- Included credits are added at the start of each monthly billing period. Twenty percent of any included credits you have not used at the end of a period roll over and remain available for twelve months.
- Purchased credits never expire while your account is open.
- Bonus credits earned on larger top-ups are valid for twelve months from the date of the top-up.
- Credits are used in the order that protects your money: bonus and rolled-over credits first, then your plan's included credits, and purchased credits last.
- Credits are not transferable between workspaces and have no cash value except as set out in our Refund Policy.
Credit top-ups and bonus credits
Top up any amount from R100 to R500 000, in multiples of R100, by card or instant EFT. You receive ten credits for every rand. Larger top-ups earn bonus credits automatically:
| Top-up amount | Bonus | Example | Effective price per credit |
|---|---|---|---|
| R100 to R8 999 | — | R1 000 = 10 000 credits | R0.10 |
| R9 000 and above | +11% | R9 000 = 90 000 + 9 900 bonus = 99 900 credits | about R0.09 |
| R40 000 and above | +25% | R40 000 = 400 000 + 100 000 bonus = 500 000 credits | R0.08 |
| R175 000 and above | +43% | R175 000 = 1 750 000 + 752 500 bonus = 2 502 500 credits | about R0.07 |
Auto top-up. Administrators can save a card and set a rule such as "when my balance drops below 5 000 credits, buy R1 000 of credits". Auto top-up can be switched off at any time. See our Cancellation Policy.
Usage beyond your plan
Running out of something never interrupts your service. We alert your administrators at 80% of each allowance, and then:
- Credits: once your included credits for the month are used, the Platform draws on your bonus and purchased credits. If your wallet is empty, further paid actions pause until you top up, or are charged at R0.10 per credit on your next invoice if you are an invoiced customer.
- Storage: knowledge storage above your plan's limit is charged at R3.00 per GB per month, pro rata.
- Users, custom tools and WhatsApp numbers: these are plan limits. To add more, move to the next plan or ask us about add-ons for your plan.
Messaging charges
Replies to WhatsApp and Teams conversations are paid for in credits like any other answer. For WhatsApp messages that your business initiates (for example, a campaign or a notification sent outside the 24-hour customer-service window), Meta charges a per-message conversation fee which we pass through to you at Meta's published rate for South Africa, plus a small platform fee.
The exact cost per message is shown in the application before you send a campaign, and the total is reserved from your credit wallet so that a campaign can never run up a bill you have not funded. Messages you receive from customers, and replies inside the 24-hour service window, carry no Meta charge.
Payment methods and billing
- Card and instant EFT: Visa, Mastercard and instant EFT are accepted through the provider for plans and top-ups. Your card details are entered on the providers secure payment page and are never stored by CBOS.
- Invoice and EFT: Team, Business, Scale and Enterprise customers may pay by EFT against a CBOS proforma invoice. Access is activated when the funds clear (see our Delivery Policy).
- Billing cycle: plans are billed monthly in advance on the date you first subscribed. Top-ups are once-off payments.
- Tax invoices: a tax invoice is issued for every payment and is available from your Billing settings or on request.
- Currency: all prices are in South African Rand. Foreign cards are welcome, but your issuer may apply its own conversion rate and fees.
- Price changes: we give at least 30 days' written notice before any price increase takes effect on an existing plan. Price changes never affect credits you have already bought.
Enterprise, partner and event pricing
Enterprise plans start at the Scale allowance and are tailored to your volumes, with custom credit allowances, dedicated capacity for high-traffic periods, additional WhatsApp numbers, negotiated bonus credit rates on prepaid volumes, onboarding and training packages, availability commitments and invoice billing.
Partner and reseller programmes are available for agencies and system integrators.
Contact [email protected] for a proposal.
Refunds, cancellations and delivery
You may cancel a monthly plan at any time and it stays active until the end of the period you have paid for. Electronic purchases carry a seven-day cooling-off period under South African law, and unused purchased credits are refunded within that period. Credits and plans are delivered immediately on payment confirmation. Full details are in our Refund Policy, Cancellation Policy and Delivery Policy, which together with our Terms and Conditions and Privacy Policy govern every purchase
Contact us
Sales and billing: [email protected]
Legal: [email protected]
WhatsApp: +27 84 568 8003
Address: CBOS (Pty) Ltd, 100 Edward Street, Bo Oakdale, Bellville, 7530, South Africa